Privacy Policy

Last Updated: 10/07/2024

At Carolina Trauma Recovery and Psychological Services, PLLC, operated by Dr. Cierra Listermann, your privacy is a top priority. This Privacy Policy outlines how I collect, use, disclose, and protect your personal information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). By using this site and engaging with my services, you agree to this Privacy Policy.

1. Information I Collect

I may collect personal information directly from you when you interact with Carolina Trauma Recovery, including but not limited to:

  • Name, contact information (email, phone number, address).

  • Health information necessary for treatment, including medical history, treatment goals, and therapy progress notes.

  • Payment information (such as credit card or billing information) for the purpose of processing payments.

2. How I Use Your Information

Your personal and health information is collected for the purpose of:

  • Providing individual telehealth therapy services.

  • Communicating with you regarding your appointments, treatment, or any necessary follow-up.

  • Processing payments for services rendered.

  • Complying with legal obligations or reporting requirements, such as HIPAA regulations.

3. Use of Simple Practice Telehealth Platform

Carolina Trauma Recovery uses Simple Practice, a HIPAA-compliant platform, for teletherapy sessions. Simple Practice ensures that all telehealth communications are secure and encrypted, protecting your privacy during virtual sessions.

Your information in Simple Practice is stored securely and is only accessible to you and your therapist. Sessions are not recorded unless explicitly agreed upon, and your data is safeguarded according to the platform’s privacy and security measures.

For more information on Simple Practice’s privacy policy, please visit their website: https://www.simplepractice.com/privacy/

4. Confidentiality & Sharing of Information

Your personal and health information is kept strictly confidential. Carolina Trauma Recovery does not share your information with third parties, except as required by law or when authorized by you in writing.

The exceptions to confidentiality under North Carolina law include:

  • If there is an imminent threat of harm to yourself or others.

  • If there is suspected abuse or neglect of a minor, elder, or vulnerable adult.

  • When required by a court order or legal proceeding.

Any other disclosures will only occur with your written consent.

5. Payment Processing

All payments for therapy services are securely processed. Any payment details you provide will be used solely for billing purposes and will be stored securely within HIPAA-compliant systems. No payment information is shared with third parties, except as necessary for payment processing.

6. Data Security

I take the security of your personal and health information seriously. Carolina Trauma Recovery and Simple Practice utilize encryption, secure storage, and other protective measures to ensure the confidentiality of your data.

Your sessions, communications, and information are kept secure through:

  • Encryption of teletherapy sessions.

  • Secure storage of medical records.

  • Limiting access to only authorized personnel.

In the event of a data breach, you will be notified in accordance with applicable laws.

7. Your Rights

As a client of Carolina Trauma Recovery, you have specific rights under HIPAA regarding your personal and health information:

  • Right to Access: You can request access to your medical records and personal information.

  • Right to Amend: You may request corrections or updates to your personal information.

  • Right to Restrict: You can request that certain uses or disclosures of your personal information be limited.

  • Right to Confidential Communication: You can request how and where I communicate with you regarding your therapy (e.g., only at certain contact points).

If you wish to exercise any of these rights, please contact me directly.

8. Cookies & Website Usage

My website may use cookies or similar technologies to enhance your browsing experience. These technologies collect non-personal data about how visitors use the site, such as the pages visited or time spent on the site. This information is used solely for improving the website’s functionality and user experience.

No personal or health information is collected through cookies. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my practices, legal requirements, or other factors. Any updates will be posted on this page with the last updated date. By continuing to use my services, you agree to the updated terms.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

Carolina Trauma Recovery and Psychological Services, PLLC
Dr. Cierra Listermann
cierra@carolinatraumarecovery.com
(919) 238-9774