Terms & Conditions

Last Updated: 10/07/2024

Welcome to the Carolina Trauma Recovery and Psychological Services, PLLC website (“Site”). By using this Site and engaging in telehealth services with Dr. Cierra Listermann, you agree to the following Terms and Conditions. Please read them carefully.

1. Services Provided

Carolina Trauma Recovery and Psychological Services, PLLC, operated by Dr. Cierra Listermann, provides individual telehealth therapy services to adults (18+) who are residents of North Carolina. Telehealth services via video conferencing are conducted using Simple Practice and phone sessions are conducted using the business version of Google Voice. Both are secure and HIPAA-compliant platforms, and all services are subject to state and federal laws governing telemedicine.

2. Eligibility

You must be 18 years of age or older, reside in North Carolina, and be physically located in North Carolina at the time of service to engage in therapy sessions provided by Carolina Trauma Recovery. Therapy services are limited to those who meet these criteria, and exceptions cannot be made due to licensure restrictions.

3. Appointments & Cancellations

Appointments are scheduled on a regular basis, typically weekly, with some biweekly appointments available for long-term clients nearing the end of their treatment. In order to respect Dr. Listermann’s limited availability and maintain the integrity of the therapeutic process, clients must give at least 24 hours' notice prior to the scheduled appointment time for cancellations (e.g., if the appointment is scheduled for Tuesday at 4pm, cancellations need to be made prior to 4pm on Monday at the latest). Failure to cancel within this window will result in the full session fee being charged.

If you exceed more than two late cancellations or no shows consecutively, a stricter cancellation policy may be applied. If lack of consistency in attendance to appointments continues it may result in potential termination of services and referral to another provider. This policy is in place to ensure fairness to other clients and those on the waitlist.

4. Payment & Fees

Carolina Trauma Recovery strives to make payment for services as convenient as possible. To accommodate different payment preferences, the following are accepted forms of payment:

  • Credit Cards: We accept all major credit cards (Visa, MasterCard, American Express, Discover). Payment is processed securely through our billing system at the beginning of each session.

  • Health Savings Accounts (HSA): HSA cards are accepted for payment of therapy services, provided that therapy is deemed a qualified medical expense under your HSA plan. Please check with your HSA provider if you have any questions about eligibility.

  • Flexible Spending Accounts (FSA): FSA cards may be used to pay for therapy services, as long as the therapy is an approved medical expense. Clients are encouraged to confirm with their FSA provider to ensure therapy qualifies.

Payment for services is required at the time of your scheduled appointment. If a payment is not made, your appointment may be subject to cancellation. All fees are outlined prior to your first session, and clients are responsible for keeping up-to-date payment information on file.

In the event that a payment is declined, the client will be notified immediately and an alternative form of payment will be requested. Unpaid balances may result in a suspension of services until the balance is settled. Payments made via credit card, HSA, or FSA are non-refundable (unless there is a clerical error).

5. Confidentiality

All information shared with Dr. Cierra Listermann is confidential. However, there are specific legal exceptions where Carolina Trauma Recovery is required to breach confidentiality in accordance with North Carolina law:

  • If there is an imminent threat to yourself or others.

  • If there is suspected neglect or abuse of a minor by a parent, guardian, or caretaker.

  • If there is suspected neglect or abuse of an elder by their caretaker.

For all other situations, your written consent is required before any information is released.

6. Crisis Services

Carolina Trauma Recovery does not provide crisis services. If you are experiencing an emergency or a crisis situation, please call 911 or visit the nearest emergency room. Additional crisis resources include:

  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)

  • Suicide and Crisis Lifeline: Call or Text 988

  • Crisis Text Line: Text HOME to 741741

  • Veterans Crisis Line: 1-800-273-8255, press "1" or text 838255

7. Telehealth & Privacy

Teletherapy services at Carolina Trauma Recovery are provided exclusively via Simple Practice or the business version of Google Voice, both HIPAA-compliant telehealth platforms that ensure the confidentiality and security of your sessions. Simple Practice and the business version of Google Voice use encryption and other security measures to protect your data and ensure your privacy during each session.

It is recommended that you conduct your teletherapy sessions in a private location to ensure your own confidentiality.

8. Limitation of Services

Therapy services provided by Dr. Listermann are focused on trauma recovery. While these services aim to foster personal growth and well-being, no guarantees can be made regarding the outcomes of treatment. Therapy is a collaborative process, and success may vary depending on individual circumstances.

9. Limitation of Liability

While every effort is made to provide effective, evidence-based therapy, Carolina Trauma Recovery and Dr. Cierra Listermann are not liable for any outcomes resulting from the use of this Site or the teletherapy services provided. The Site and services are provided “as is” and “as available,” without any warranties, express or implied.

10. Termination of Services

Carolina Trauma Recovery reserves the right to terminate therapeutic services if it is deemed that a client is not benefiting from treatment, is not adhering to the agreed-upon therapy plan, or if the therapeutic relationship is no longer effective. Clients may also terminate services at any time by providing notice to Dr. Listermann.

11. Changes to Terms & Conditions

Carolina Trauma Recovery may update these Terms and Conditions periodically to reflect changes in practice policies or legal requirements. Any changes will be posted on this page with the updated date. By continuing to use the Site and services, you agree to these changes.

12. Governing Law

These Terms and Conditions are governed by the laws of the state of North Carolina. Any disputes arising from the use of this Site or the telehealth services provided will be subject to the jurisdiction of North Carolina courts.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact me at:

Carolina Trauma Recovery and Psychological Services, PLLC
Dr. Cierra Listermann
cierra@carolinatraumarecovery.com
(919) 238-9774